FAQ

Shipping 

WHERE DO YOU SHIP FROM?

Products are shipped from sunny Phoenix, Arizona

DO YOU SHIP INTERNATIONALLY?

Not at this moment in time.

WHEN WILL MY ORDER SHIP?

Please allow for 1-2 weeks for your order to be shipped out, orders are shipped once a week on Thursday. Once your order is packaged you will receive your package's tracking number. All orders are sent first priority mail. Please allow up to 2 weeks for u to process your order. Feel free to message me through Instagram (@pink.hue) if you have an urgent order.

I HAVEN'T RECEIVED MY ITEM YET.

If your item has not arrived within 14 business days from the day your order was shipped, please contact me at pinkhuess@gmail.com 

Returns, Cancellations, and Exchanges

WHAT IS YOUR REFUND/EXCHANGE POLICY?

I cannot offer refunds / exchanges once the order has been shipped. All sales are final; no exchanges and refunds will be given unless the item is damaged / incorrect.

Refunds will not be given unless the items are damaged upon arrival. I must receive a proof of damage such as a picture within 3-4 days of you receiving the item.

I NEED TO CHANGE/CANCEL AN ORDER.

Please email me at pinkhuess@gmail.com within 24 hours of the purchase to cancel/ make a change to your order.

 

I DID NOT FIND AN ANSWER TO MY QUESTION.

Please email me at pinkhuess@gmail.com and I will get back to you ASAP.